Customer Service

Customer satisfaction is our highest priority at the Diner. If you have questions or comments, let one of our friendly service representatives know. We'll be happy to help in any way we can. Click on a link below to learn more.

Guarantee

Our Legendary "Shell Out" Guarantee: We guarantee you'll love our delicious nuts & confections. If for any reason your experience with our delicious nuts and confections is not up to your satisfaction, please call us within 14 days of receipt of your direct online purchase at vadiner.com or print-catalog purchase and we will cheerfully "shell out" a refund or replacement.

While we make every effort to ensure the accuracy of all our printed information, we reserve the right to make any corrections should an error occur. Prices are subject to change without notice.

Shipping & Handling

Chocolates – We ship chocolates all year and recommend adding "Cool Ship Cold Pack" - Item 0624 at $9 to any chocolate orders placed between April 2 and October 15. Virginia Diner is not liable for melted product if "Cool Ship Cold Pack" is not added to the order during this time period. Orders may be delayed in extreme heat.

Address confirmation – Please confirm shipping addresses before ordering. Incorrect addresses cause returns or delays.

Substitutions – We occasionally find it necessary to substitute similar items of equal or greater value.

Transit times – Please see shipping table and map below. All items are shipped from Wakefield, VA 23888. Need your order faster? Select Premium Ground or Expedited. During the holidays, please order in advance and allow 203 days for order processing.

PO Box and non-continental US addresses - For delivery to Post Office Box addresses and non-continental U.S. addresses, packages must be sent by the U.S. Mail and may take longer to arrive. 

Canadian addresses - If any duties or taxes are due, they must be paid by the recipient upon delivery.

Multiple case shipping - We reserve the right to charge more than the chart below when multiple cases ship to one location. The shipping charge on your order confirmation may be different in these unique circumstances. If shipping charges differ from your confirmation, a Virginia Diner representative will contact you for approval before your order is shipped.

PayPal paying via PayPal? Please note PayPal orders can only be shipped to one address for each transaction.

Shipping Charges
Total of gifts to one location
Standard Ground
(6-14 days)
Premium Ground
(2-7 days)
Continental U.S. Expedited
(2-3 days)
Non-Continental U.S.
Canada
$ 0 - 21.99
$9.95
$14.95
$21.95
$21.95
$44.00
$22 - 35.99
$10.95
$15.95
$26.95
$26.95
$46.00
$36 - 59.99
$12.95
$16.95
$29.95
$29.95
$48.00
$60 - 84.99
$13.95
$18.95
$34.95
$34.95
$50.00
$85 - 99.99
Not Available
$18.95
$39.95
$39.95
$52.00
$100 - 129.99
Not Available
$19.95
$45.95
$45.95
$55.00
$130 - 149.99
Not Available
$20.95
$56.95
$56.95
$65.00
$150 up
Not Available
18% of Merchandise Total
30% of Merchandise Total
30% of Merchandise Total
40% of Merchandise Total

 

Returns

If you find yourself dissatisfied with an item ordered from our website, please return it within 14 days along with the order number and reason for return. We will promptly replace the item or issue a refund. Please call our friendly Customer Service Team at 1-888-823-4637 with any questions you may have.

Mailing Address:
Virginia Diner
322 West Main Street
Wakefield, Virginia 23888-2940

Phone Number: 1-888-VADINER

Sales Information: sales@vadiner.com

Customer Service: custservice@vadiner.com