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Yummy product, poor service
Dec 31, 2018 | By Judith Darnell
This year I am very disappointed in the customer service. I love the products and ordered 4 Christmas gifts December 5th to be shipped right away, 3 to me and 1 to another address. I left on December 21st for my holiday trip (minus gifts!) and the other package was delivered Dec.26th! I just got home and retrieved the 3 gifts delivered while I was gone and now have to mail them to the people I ordered them for. Tried calling customer service and discovered that VADiner doesn't stay open to accept calls. Totally unacceptable.
Owner Response: Thank you for making us aware of your situation. A CS representative will be in touch with you. We appreciate the opportunity to make this right for you.
LOVE YOUR NUTS
Dec 31, 2018 | By MARY ELIZABETH PFLEIGER
I SENT SEVERAL GIFTS THIS YEAR FOR CHRISTMAS AND THEY WERE ALL RECEIVED ON TIME AND IN NICE PACKAGING. I EVEN HAD TO CHANGE AN ADDRESS AT THE LAST MINUTE AND CUSTOMER SERVICE WAS OUTSTANDING FRIENDLY AND TOOK CARE OF MY ISSUE WITH KINDNESS. GREAT EXPERIENCE. ps.. I LIVE ABOUT 30 MINS FROM THE DINER AND STOP IN ABOUT TWICE A YEAR FOR SOME GREAT FOOD.
Dec 30, 2018 | By Melinda Herndon
Everything we've ever ordered from VA Diner has been delicious! Always fresh, always delivered quickly! Very happy longtime customer. I always place a big order every Christmas season as gifts.
Issues with shipping
Dec 29, 2018 | By Albert M Noggle
The shipping information was inaccurate and the dates kept changing. Disappointing when you have travel plans during holidays. So shipping info not dependable
My Only Regret
Dec 28, 2018 | By Sally Zinn
I have had the luxury of enjoying Virginia Diner since I was a child. Ordering your highest quality nuts and chocolates makes our Colorado holidays feel like home. My only regret is that I did not order enough this year! That won't happen again. Thanks for all you do!
Dec 28, 2018 | By Kathy H
I love VA Diner peanuts! Sent a gift box to my MIL and she loved it! Great quality and quick shipping. Will order again!
Dec 28, 2018 | By Sharon Wimmer
Love VA Diner products...best peanuts in the world!
Dec 27, 2018 | By Paula Smith
Got a tin of salted peanuts and the chocolate covered peanuts for my husband. They are a holiday tradition at our house and always appreciated!
Best Peanuts on the Planet
Dec 26, 2018 | By Jethro Felton
My father grew up in the peanut capital of the world, Suffolk, VA. He introduced me to the Va Diner in the 60s and I love the peanuts today as much as I did as a young boy. Great service as well!
Dec 23, 2018 | By Debbie Hayslett
Have ordered from VA Diner before with no problem. This year however is different. I ordered Dec 7 for Christmas delivery to Nebraska. My tracking info from Dec 14th said label created, called Dec 18th and told a delay in shipment due to holiday wrap for 1 item. I was NEVER informed of problem. Now, delivery is expected Dec 26th. Very disappointed! Last tracking update was given Dec 20th, however payment was made Dec 8th!! Please inform customers of delay in Christmas shipments in future.
Dec 19, 2018 | By Terry
Your options for gifts has made it much easier to gift friends. Your peanuts are the best!