Shipping & Handling
CHOCOLATE SHIPPING NOTICE Orders with chocolate and heat-sensitive products may be delayed when the temperatures of your shipping destination are too warm.
ALL shipments are subject to carrier ability to deliver. Please note we are not responsible for any shipping delays due to the carrier's service (UPS/USPS). In-stock orders are packed and ready for carrier pick-up to leave our warehouse within 2-3 business days the order is placed. Orders ship from Wakefield, VA 23888. Carriers are not guaranteeing "delivery by" dates on any packages of any service level. Virginia Diner products are packaged to retain freshness.
Prior to placing your order, please check to see if your recipient's location is open, since business hours may have changed due to local restrictions. If the location is closed, UPS will hold your Small Package shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will reopen within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender with an additional $18.00 shipping fee which will be billed to your account. Being a food item and for the safety of our customers, we are unable to refund the merchandise as we dispose of it.
We ship your package to street addresses within the continental United States via a common ground carrier, FOB Wakefield, Virginia. For delivery to Post Office Box addresses and non-continental U.S. addresses, packages must be sent by the U.S. Mail and may take longer to arrive. Standard Ground shipments take 6-14 business days in transit upon leaving our warehouse depending on the distance from Virginia. Standard ground service ships via a combination of UPS/USPS carrier service. Premium Ground ships via UPS and takes 2-7 business days in transit. Please see the map below.
In-stock orders typically leave our warehouse within three business days of placing your order.
Shipping Charges
Total of gifts to one location |
Standard Ground (6-14 days) |
Premium Ground (2-7 days) |
Continental U.S.Expedited (2-3 days) |
Non-Continental U.S. |
Canada |
|---|---|---|---|---|---|
$ 0 - 21.99 |
$9.95 |
$14.95 |
$21.95 |
$21.95 |
$44.00 |
$22 - 35.99 |
$10.95 |
$15.95 |
$26.95 |
$26.95 |
$46.00 |
$36 - 59.99 |
$12.95 |
$16.95 |
$29.95 |
$29.95 |
$48.00 |
$60 - 84.99 |
$13.95 |
$18.95 |
$34.95 |
$34.95 |
$50.00 |
$85 - 99.99 |
Not Available |
$18.95 |
$39.95 |
$39.95 |
$52.00 |
$100 - 129.99 |
Not Available |
$19.95 |
$45.95 |
$45.95 |
$55.00 |
$130 - 149.99 |
Not Available |
$20.95 |
$56.95 |
$56.95 |
$65.00 |
$150 up |
Not Available |
18% of Merchandise Total |
30% of Merchandise Total |
30% of Merchandise Total |
40% of Merchandise Total |
We reserve the right to charge more than the above chart when multiple cases ship to one location. The shipping charge on your order confirmation may be different in these unique circumstances. A Virginia Diner representative will contact you if shipping charges vary from the confirmation for your approval prior to shipping your order.
Items #7029, 7030, 7054, 7066, and 2033 must ship Standard Ground or Expedited due to size and weight. For these items ADD $5 per item to the Ground and Expedited shipping rate. Physical addresses required for these items. They cannot ship to P.O. Box addresses.
Canadian addresses: If any duties or taxes are due, they must be paid by the recipient upon delivery.
Shipping rates are based on current carrier charges using package weight and destination zones. As fuel costs continue to rise, it may be necessary to change rates. It is not our intent to make a profit on shipping, and we do not charge for handling.
- Address Corrections -
Please confirm all of your addresses before ordering. Sometimes addresses change (especially zip codes). If your package is returned to us because of an incorrect address, we will contact you. PLEASE NOTE: Reshipping your order will incur new shipping charges. If the carrier makes an address correction and forwards the package to your recipient, the $18 service fee per package will be invoiced to you.
- Time in Transit -
During the holidays, please allow 2-3 days for order processing. Please view the map below for GROUND transit time information. Transit Days are non-holiday week days.
- Need It Faster? -
Expedited shipping is 2-3 Day UPS or Priority Mail. Please call 1-888-823-4637 for even faster delivery options.
- Delayed Shipping -
Order in advance and have your package delivered just in time for any special occasion. Check the appropriate box on the order form, or tell our operator when you'd like delivery.
- Shipping Chocolate Items -
We use only the highest quality ingredients and the finest, richest coatings for our products. Because of their rich content, they are particularly sensitive to warm temperatures. You may order anytime, however, we ship our chocolate products only during chocolate season, October 15 through April 1. Our Customer Service Representatives will be happy to assist you with additional information.
We recommend adding "Cool Ship Cold Pack" item 0624 at $9 to ALL CHOCOLATE ORDERS placed between April 2 and October 15. Virginia Diner is not liable for melted product if "Cool Ship Cold Pack" is not added to the order.
