Sign up for our Email List

Join our email list to receive updates on new products, exclusive offers, and more!

Privacy and Security

Effective: September 6, 2013

Virginia Diner, Inc.
322 W. Main Street
Wakefield, Virginia 23888
custservice@vadiner.com
1-866-296-6887

Virginia Diner appreciates your visit to our web site (our "Site"). We want to make our visitors feel very comfortable in dealing with Virginia Diner on the Internet. Therefore, we have developed the following policy regarding the privacy of those who visit our Site.

Collecting Your Information

Virginia Diner is diligent in its efforts to respect the privacy of its on-line visitors. In that regard, Virginia Diner does obtain non-personal information from its on-line visitors. For instance, Virginia Diner tracks the aggregate number of visitors to our Site.
Virginia Diner only gathers personally identifiable information about you when you place an order through our Site or catalog, return and/or exchange a product, ask to receive email promotions and/or printed catalogs, inquire about products and services, and participate in marketing events such as surveys and contests, and when you are referred to us by a third - party business. The information that we collect includes names, mailing addresses, telephone numbers, email addresses, credit card and/or other payment options and ordering information. 
We also collect information about how visitors navigate through our Site using "cookies" and other tools.

Using the Information Collected

The information that we collect is used to improve the content of our Site, used to notify consumers about updates to our Site, shared with agents or contractors including credit card processing and data management companies who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, disclosed when we are legally required to do so, for example, at the request of governmental authorities conducting an investigation, and used to verify or enforce compliance with the policies governing our Site.
From time to time we may share and cross-reference your information with other companies that provide products that may interest you. By email (at custservice@vadiner.com) or by writing to us at the mailing address listed above, you can request that we not share your information. Your request must include your full name and mailing address and must specify what type of information you do not want shared. Please allow up to eight weeks to process your request.
 From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy policy. If our use of customer information changes in the future, we will post any such changes to our Site and will provide you with the ability to opt out of any such new uses. If you are concerned about how your information is used, please check back at our Site periodically.
 For persons who supply us with their telephone numbers online, we will contact them by telephone only to provide information regarding orders that they have placed.

We use third-party companies to help us serve targeted product recommendations. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you. To learn more about this behavioral advertising practice or to opt out of this type of advertising, you can visit networkadvertising.org.

Correcting Your Information

Consumers can have their information corrected by sending us an email at custservice@vadiner.com, calling us at the telephone number listed above, writing to us at the mailing address listed above, or, if you are a registered user on our Site, you can update your information on our Site.

Google Analytics and Remarketing

We use all features of Google Analytics. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google Adwords, and Remarketing. We use remarketing and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites.

Removing Your Name From Our Lists

If you would like to remove your name from our contact list, please let us know by sending us an email at custservice@vadiner.com, calling us at the telephone number listed above, or writing to us at the mailing address listed above. You should know that marketing events often are prepared and scheduled months in advance of their actual release. Because of this, you may continue to receive materials from us after you have submitted your request to be removed from our contact list. We ask for your patience during this time.

An option to opt out of receiving marketing emails is available on our Site. You can select this option at any time. Even if you exercise this option, you will continue to receive order confirmation and shipping notification emails concerning orders that you place.

Cookies

A cookie is data sent to the visitor's browser and stored on the visitor's hard drive. We use cookies to store visitors' preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on the pages that users access or visit, and record past activity at our Site in order to provide better service when visitors return to our Site. You can set up your browser to reject cookies and to notify you when cookies are present.

Notification of Amendments

If our privacy practices change in the future, we will post the policy changes to our Site. If you are concerned about the use of your personal information, please review our privacy policy periodically.

Mergers, Acquisitions, and Bankruptcy

Consumer information collected by Virginia Diner may be shared or transferred to a third party or successor if Virginia Diner participates in a merger, acquisition, or asset sale transaction or files in bankruptcy.

Security

With respect to security, we use encryption and authentication measures to protect your personal information. We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we collect from you at our Site.

Third Party Links

Our Site may contain links that will allow you to connect to sites that are not under our control. Virginia Diner is not responsible for the privacy practices or content of any of such linked web sites. We strongly recommend that you review the privacy policies of every such site that you visit.