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Customer ssatisfaction is our highest priority at the Diner. If you have questions
or comments, let one of our friendly service representatives know. We’ll
be happy to help in any way we can. Click on a link below to learn more
Order Form | Guarantee |
Shipping & Handling | Time in Transit | Returns
Privacy
& Security Policy | Contact Us
Our
Legendary "Shell Out" Guarantee: We guarantee you’ll
love our delicious nuts & confections. If you ever find yourself dissatisfied
with any item, simply return it within 30 days.
We’ll cheerfully “shell out”
a refund or replacement.
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We ship your package
to street addresses within the continental United States via a common
ground carrier, FOB Wakefield, Virginia. For delivery to Post Office Box
addresses, packages must be sent by the U.S. Mail and will take longer
to arrive. Ground shipments take 2-8 business days in transit upon leaving
our warehouse.
In-stock
orders typically leave our warehouse within three business days of placing
your order.
|
Shipping
Charges
|
| Total
of gifts to one location |
East
(Standard Ground)
|
West
(Standard Ground)
|
East
(Expedited
Air )
|
West
(Expedited Air)
|
Non-Continental
US
|
Canada
|
| $
0 - 19.99 |
$6.95
|
$8.55
|
$12.95
|
$19.95
|
$15.30
|
$35.00
|
| $20
- 35.99 |
7.75
|
10.25
|
|
24.95
|
20.55
|
40.00
|
| $36
- 59.99 |
8.35
|
11.75
|
18.95
|
29.95
|
24.85
|
45.00
|
| $60
- 84.99 |
9.25
|
15.30
|
22.95
|
34.95
|
28.75
|
47.50
|
| $85
- 99.99 |
11.25
|
17.80
|
25.95
|
39.95
|
33.90
|
50.00
|
| $100
- 139.99 |
14.05
|
24.50
|
29.95
|
45.95
|
49.00
|
55.00
|
| $140
- 174.99 |
17.30
|
30.00
|
33.95
|
55.95
|
52.00
|
65.00
|
| $175
up |
10%
of Merchandise Total
|
15%
of Merchandise Total
|
25%
of Merchandise Total
|
35%
of Merchandise Total
|
35%
of Merchandise Total
|
38%
of Merchandise Total
|
APO, FPO, Alaska,
Hawaii, special or Canadian addresses: If any duties or taxes are due, they must
be paid by the recipient upon delivery. Please note: Tracking information
is not available on packages sent Parcel Post. Shipping rates are based
on current carrier charges using package weight and destination zones.
As fuel costs continue to rise, it may be necessary to change rates. It
is not our intent to make a profit on shipping, and we do not charge for
handling.
-
Address Corrections -
Please confirm all of your addresses before ordering. Sometimes addresses change (especially zip codes).
If your package is returned to us because of an incorrect address, we will contact you. PLEASE NOTE: Reshipping your order will incur new shipping charges.
If the carrier makes an address correction and forwards the package to your recipient, the $10 service fee per ground package and $11 service fee per air package will be
invoiced to you.
-
Time in Transit -
During the holidays, please allow 5-7 days for order processing. Please view the map below for transit time information.
-
Need It Faster? -
For faster
shipping, we offer 1, 2 or 3 Day shipping. Please call for details.
-
Delayed Shipping -
Order
in advance and have your package delivered just in time for any special
occasion. Check the appropriate box on the order form, or tell our operator
when you'd like delivery.
-
Shipping Chocolate Items -
We use
only the highest quality ingredients and the finest, richest coatings
for our products. Because of their rich content, they are particularly
sensitive to warm temperatures. You may order anytime, however, we ship
our chocolate products only during chocolate season, October 15 through
April 1. Our Customer Service Representatives will be happy to assist
you with additional information.
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If you find yourself dissatisfied with an item, please return it within 30 days along with the order number and reason for return. We will promptly replace the item or issue a refund. Please feel free to call
our Customer Service #1-866-296-6887 with any questions you may have.
Mailing
Address:
The Virginia Diner, Inc.
322 West Main Street
Wakefield, Virginia 23888-1030
Phone Number:
1-888-VADINER
Sales
Information:
sales@vadiner.com
Customer
Service:
custservice@vadiner.com
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Privacy Policy
Effective: September 15, 2009
Virginia Diner, Inc.
322 W. Main Street
Wakefield, Virginia 23888
custservice@vadiner.com
1-866-296-6887
Virginia Diner appreciates your visit to our web site (our "Site").
We want to make our visitors feel very comfortable in dealing with Virginia
Diner on the Internet. Therefore, we have developed the following policy
regarding the privacy of those who visit our Site.
Collecting Your Information
Virginia Diner is diligent in its efforts to respect the privacy of its
on-line visitors. In that regard, Virginia Diner does obtain non-personal
information from its on-line visitors. For instance, Virginia Diner tracks
the aggregate number of visitors to our Site.
Virginia Diner only gathers personally identifiable information about
you when you place an order through our Site or catalog, return and/or
exchange a product, ask to receive email promotions and/or printed catalogs,
inquire about products and services, and participate in marketing events
such as surveys and contests, and when you are referred to us by a third
- party business. The information that we collect includes names, mailing
addresses, telephone numbers, email addresses, credit card and/or other
payment options and ordering information.
We also collect information about how visitors navigate through our Site
using "cookies" and other tools.
Using the Information Collected
The information that we collect is used to improve the content of our
Site, used to notify consumers about updates to our Site, shared with
agents or contractors including credit card processing and data management
companies who assist in providing support for our internal operations,
used by us to contact consumers for marketing purposes, disclosed when
we are legally required to do so, for example, at the request of governmental
authorities conducting an investigation, and used to verify or enforce
compliance with the policies governing our Site.
From time to time we may share and cross-reference your information with
other companies that provide products that may interest you. By email
(at custservice@vadiner.com) or by writing to us at the mailing address
listed above, you can request that we not share your information. Your
request must include your full name and mailing address and must specify
what type of information you do not want shared. Please allow up to eight
weeks to process your request.
From time to time, we may use customer information for new, unanticipated
uses not previously disclosed in our privacy policy. If our use of customer
information changes in the future, we will post any such changes to our
Site and will provide you with the ability to opt out of any such new
uses. If you are concerned about how your information is used, please
check back at our Site periodically.
For persons who supply us with their telephone numbers online, we will
contact them by telephone only to provide information regarding orders
that they have placed.
Correcting Your Information
Consumers can have their information corrected by sending us an email
at custservice@vadiner.com, calling us at the telephone number listed
above, writing to us at the mailing address listed above, or, if you are
a registered user on our Site, you can update your information on our
Site.
Removing Your Name From Our Lists
If you would like to remove your name from our contact list, please let
us know by sending us an email at custservice@vadiner.com, calling us
at the telephone number listed above, or writing to us at the mailing
address listed above. You should know that marketing events often are
prepared and scheduled months in advance of their actual release. Because
of this, you may continue to receive materials from us after you have
submitted your request to be removed from our contact list. We ask for
your patience during this time.
An option to opt out of receiving marketing emails is available on our
Site. You can select this option at any time. Even if you exercise this
option, you will continue to receive order confirmation and shipping notification
emails concerning orders that you place.
Cookies
A cookie is data sent to the visitor's browser and stored on the visitor's
hard drive. We use cookies to store visitors' preferences, record session
information, such as items that consumers add to their shopping cart,
record user-specific information on the pages that users access or visit,
and record past activity at our Site in order to provide better service
when visitors return to our Site. You can set up your browser to reject
cookies and to notify you when cookies are present.
Notification of Amendments
If our privacy practices change in the future, we will post the policy
changes to our Site. If you are concerned about the use of your personal
information, please review our privacy policy periodically.
Mergers, Acquisitions, and Bankruptcy
Consumer information collected by Virginia Diner may be shared or transferred
to a third party or successor if Virginia Diner participates in a merger,
acquisition, or asset sale transaction or files in bankruptcy.
Security
With respect to security, we use encryption and authentication measures
to protect your personal information. We have appropriate security measures
in place at our physical facilities to protect against the loss, misuse
or alteration of information that we collect from you at our Site.
Third Party Links
Our Site may contain links that will allow you to connect to sites that
are not under our control. Virginia Diner is not responsible for the privacy
practices or content of any of such linked web sites. We strongly recommend
that you review the privacy policies of every such site that you visit.
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To Place an Order:
Toll Free: 1-888-823-4637
For Customer Service:
custservice@vadiner.com
Corporate Sales:
Phone: 1-888-482-NUTS (6887)
Email: corpsales@vadiner.com
Wholesale Sales:
Phone: 1-888-482-NUTS (6887)
Email: wholesale@vadiner.com
Fundraising Sales:
Phone: 1-800-642-6887
Email: fundraising@vadiner.com
Virginia Diner Corporate Location
Virginia Diner, Inc.
322 W. Main Street
Wakefield Virginia 23888
Phone: 757-899-6213
Fax: 757-899-2281
Virginia Diner Restaurant
Location
Virginia Diner, Inc.
408 County Drive North
Wakefield Virginia 23888
Phone: 800-339-3463
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You may also fill out the form below and someone from the
Virginia Diner will respond to your request promptly.
Thank you.
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